The consolidated product view: where every account sits on the journey, what it actually uses, whether a human is on it — and an account explorer with accelerator, paying, plan and wall lenses.
This page has moved into Funnel and Accounts. It stays at this address until 2026-09-30.
Basis changed · 2026-08-27: Product usage now counts api-authored activity as human · 2026-09-15: Active accounts now count what Lana does on a person's request, not only what the person clicked · 2026-09-16: The account base is now the counted company: canonical and onboarded · dictionary
Every account placed on the journey, first-match-wins: churned · at the wall · power user · active · onboarding · not started.
Definition watch: the ladder's "active" uses lifetime user activity (3,567 accounts); only 496 had a human action in the last 30 days. That gap is the active-account definition question, quantified — see the data dictionary ratification.
Of the 496 accounts with any human product activity in the last 30 days: which features they touch. 349 use two or more; 127 have the huddle habit (5+ huddle days in the last 14). Bars overlap. Huddle history begins 2026-06-06.
"Touched" = any logged GTM engagement in 90 days (from the CRM) or a sprint attended in the last 7. The untouched column is the Guides' call list, highest-leverage first. Use the explorer below with the wall/paying lenses to pull the actual account names.
| Who needs a human | Accounts | Touched 90d | Coverage | Untouched |
|---|---|---|---|---|
| At the credit wall (payment decision pending) | 5 | 5 | 100% | 0 |
| Maxed their plan (upsell conversation) | 3 | 3 | 100% | 0 |
| Power users (upgrade conversation) | 174 | 167 | 96% | 7 |
| Stalled in onboarding | 742 | 345 | 46% | 397 |
| Accelerator members gone dark in product | 103 | 76 | 74% | 27 |
Filters combine. Deep dives: Credit Paywall · Onboarding Funnel · Product Health & CX.
| Account | Stage | Onboarding | Utilization | Top feature | Days 30d | Huddles | Plan | Paying | Last touch | CX |
|---|