Every term on the site, what it means, and where it is.
A company where at least one person did real work in the last 7 days.
A company where at least two people did real work in the last 7 days.
An onboarded account with at least one hands-on or with-Lana action on every weekday of a fixed Monday-Friday week.
Daily use in each of the last four complete non-holiday weeks.
An account with at least one event from a human actor in the last 30 days.
A company with an active paid platform subscription.
A company being billed something in any revenue engine — an active Sage contract net of discounts, or a paid platform subscription. A fully discounted contract is not billing evidence.
The day a company first moved onto a paid product tier (Core, Premium or Max), read from the nightly plan-tier snapshot.
A company with a live contract that is being billed nothing, because its discounts cover the full amount. A comp or a save, not a departure.
A paying product customer at the end of week N who is on Free or canceled at the end of week N+1. A tier downgrade is contraction, reported separately.
Recurring revenue that stopped this month — an account had recurring revenue last month and zero this month. Recognized when the contract ends, not when notice is given.
Signed non-renewals not yet effective — revenue contractually ending in a future month.
One human, not one login. Employee rows sharing a lower-cased email are one person across organizations; within one organization, the employee id.
What the work cost before the plan-tier multiplier: the ledger's cost_attribution.rawCredits times 0.10 dollars. Multiplier-neutral, so it is the figure for every usage or behaviour chart.
What the customer was charged: the ledger deduction, already after the plan-tier multiplier, times 0.10 dollars. Only where the question is what customers were charged.